If Documents 6 app is not syncing with the web storage, there are some steps you can take to troubleshoot this issue.
First, please make sure you have a stable Internet connection. Try disabling the Wi-Fi, enabling it again, then open Documents > Synced folder > pull down to refresh and trigger the sync process.
Note: The background sync is not supported for now; you should make sure the app is running to be able to carry out the sync process.
If the sync issue persists, try disconnecting the web storage account from the app and connecting it anew.
To disconnect the storage from the app, follow the steps below:
To set up the connection anew:
Then, retry to sync your folders again to see if it helps.
We recommend sending feedback to email@example.com if you have any sync issues. For this, open Documents settings > Support > tap Send feedback. Screenshots illustrating the errors you’re getting (if there are any) will help us see the situation more clearly and assist you.
If you sync a file and its sharing is restricted by Dropbox copyright policy, you will see an exclamation mark on the folder and a Restricted content error on the file thumbnail. Remove the file from the folder to get rid of the error message.
If restricted characters are used in the titles of files and folders, you will see an exclamation mark on the folder and an unknown error on the file thumbnail: